Email Security.Cloud Maintenance August 14, 2018 through September 30, 2018
Scheduled Maintenance Report for Symantec Email Security.cloud
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted about 1 month ago. Aug 14, 2018 - 00:00 UTC
Scheduled
As previously communicated on November 29, 2017 via the Symantec Status Page; any TLS certificates issued/renewed across the Email Security.cloud infrastructure are now being issued by the DigiCert public certificate authority.

We would like to update our customers that we will be performing maintenance to complete the remaining set of our infrastructure with DigiCert certificates. This work will begin on August 14, 2018 and will be completed by September 30, 2018.

Impact
In most cases, this change will not cause an issue, however, some customers/recipients may have configured their MTAs to trust only specific root certificate authorities. To which, these customer’s MTAs would fail to connect to Symantec’s Email Security.cloud, if their servers don’t trust the DigiCert public root certificate.

Action required
Review the following KB articles:

INFO4655 to learn more about the Web PKI Hierarchy change
INFO4722 to learn more about how this change affects the Email Security.cloud service

Schedule
• Start: August 14, 2018 at 00:00 UTC
• End: September 30, 2018 at 23:45 UTC
Posted about 1 month ago. Aug 07, 2018 - 19:39 UTC
This scheduled maintenance affects: Email Security.cloud (Europe, Middle East & Africa, Americas, Japan, Asia Pacific).