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Email Security.Cloud Maintenance August 14, 2018 through September 30, 2018
Scheduled Maintenance Report for Symantec Email
The scheduled maintenance has been completed.
Posted 9 months ago. Sep 30, 2018 - 23:45 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 10 months ago. Aug 14, 2018 - 00:00 UTC
As previously communicated on November 29, 2017 via the Symantec Status Page; any TLS certificates issued/renewed across the Email infrastructure are now being issued by the DigiCert public certificate authority.

We would like to update our customers that we will be performing maintenance to complete the remaining set of our infrastructure with DigiCert certificates. This work will begin on August 14, 2018 and will be completed by September 30, 2018.

In most cases, this change will not cause an issue, however, some customers/recipients may have configured their MTAs to trust only specific root certificate authorities. To which, these customer’s MTAs would fail to connect to Symantec’s Email, if their servers don’t trust the DigiCert public root certificate.

Action required
Review the following KB articles:

INFO4655 to learn more about the Web PKI Hierarchy change
INFO4722 to learn more about how this change affects the Email service

• Start: August 14, 2018 at 00:00 UTC
• End: September 30, 2018 at 23:45 UTC
Posted 10 months ago. Aug 07, 2018 - 19:39 UTC
This scheduled maintenance affected: Email (Europe, Middle East & Africa, Americas, Japan, Asia Pacific).