All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.99 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.99 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec is performing maintenance of Email Quarantine EMEA Infrastructure beginning November 2, 2019, starting at 03:00 UTC for a duration of 10 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal eu.quarantine.symantec.com will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 2, 2019, at 03:00 UTC
• End: November 2, 2019, at 13:00 UTC
Posted on Oct 9, 15:01 UTC
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 12:00 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning October 19, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: October 19, 2019, at 12:00 UTC
• End: October 19, 2019, at 14:00 UTC
Oct 3, 12:39 UTC
Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019
Resolved - The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Oct 16, 19:40 UTC
Update - The service remains fully operational and customers should continue to see mail flowing normally. We continue to closely monitor this incident to ensure that the service is fully restored.

We will provide our next update at 20:00 UTC, October 16, 2019, or as new information is discovered.
Oct 15, 19:26 UTC
Monitoring - As of 19:18 UTC, all existing email queues have cleared, and the service is fully operational. Customers should see mail flowing normally. We will continue to closely monitor the email traffic.

We will provide our next update at 20:00 UTC, October 15, 2019, or as new information is discovered.
Oct 14, 19:47 UTC
Investigating - We are investigating reports of a subset of customers experiencing delays sending or receiving emails. Our engineers are working on introducing additional processing capacity to mitigate the issue.

We will provide an update at 19:30 UTC or as soon as more information becomes available.
Oct 14, 18:29 UTC
Monitoring - As of 16:45 UTC, all existing email queues have cleared, and the service is fully operational. Customers should see mail flowing normally. We will continue to closely monitor the email traffic to ensure smooth service operation.

We will provide our next update at 20:00 UTC, October 15, 2019, or as new information is discovered.
Oct 14, 16:59 UTC
Identified - All new mail is now being processed and there is no impact to live email traffic.

As of approximately 15:15 UTC, we have applied mitigation and queued emails have started getting delivered. We will provide an update at 17:30 UTC or as soon as more information becomes available.
Oct 14, 16:33 UTC
Update - We are starting to see improvements for new emails processing. Our engineers continue to investigate the remaining queued emails. We will provide further updates as more information becomes available.
Oct 14, 16:03 UTC
Update - We are continuing to investigate this issue with high priority and have engaged all appropriate teams at Symantec. Queued emails will be processed in the retry attempts.

We will provide an update at 16:30 UTC or as soon as more information becomes available.
Oct 14, 15:32 UTC
Investigating - We are aware of a small subset of customers provisioned on the EMEA based infrastructure experiencing delays sending or receiving emails since approximately 13:36 UTC. We will deliver queued email following our retry schedule once service is restored.

We are handling this issue as a high priority and have engaged all appropriate teams at Symantec. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update at 16:00 UTC or as soon as more information becomes available.
Oct 14, 14:24 UTC
Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 UTC
Scheduled - Symantec is performing maintenance of Email Quarantine NAM Infrastructure beginning October 14, 2019, starting at 09:00 UTC, for a duration of 5 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start Date: October 14, 2019, at 09:00 UTC
• End Date: October 14, 2019, at 14:00 UTC
Oct 4, 14:57 UTC
Resolved - On October 14, 2019, between 11:50 UTC and 12:14 UTC, a small subset of customers provisioned on EMEA infrastructure may have experienced issues sending and receiving some emails. Please note that there was no impact to protection services, and all other aspects of our services remained functional. This issue has been resolved, and normal connectivity is restored.
Oct 14, 13:36 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:00 UTC
Update - The schedule for this maintenance has changed, however the impact remains the same.

Updated Schedule
• Start Date: October 10, 2019, at 03:00 UTC
• End Date: October 10, 2019, at 13:00 UTC
Oct 3, 15:51 UTC
Update - The schedule for this maintenance has changed, however the impact remains the same.

Previous Schedule
• Start Date: October 4, 2019, at 03:00 UTC
• End Date: October 4, 2019, at 13:00 UTC
Sep 27, 19:58 UTC
Scheduled - Symantec is performing maintenance of Email Security.Cloud Data Feed API Infrastructure beginning September 30, 2019, starting at 03:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period, customers may see a delay (of up to 30 minutes) in how long it takes for their latest data to appear on the data feed. As part of this maintenance, we are normalizing the names for certain combinations of detection types and verdicts for Anti-Spam incidents. Please see the details in the technical brief TECH255867. All other aspects of our services are expected to function as normal.

Original Schedule
• Start Date: September 30, 2019, at 03:00 UTC
• End Date: September 30, 2019, at 13:00 UTC
Sep 19, 17:07 UTC
Oct 9, 2019

No incidents reported.