All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.91 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.85 % uptime
Today
Americas Operational
90 days ago
99.93 % uptime
Today
Japan Operational
90 days ago
99.93 % uptime
Today
Asia Pacific Operational
90 days ago
99.93 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec is performing maintenance of Email Quarantine NAM Infrastructure beginning November 23, 2019, starting at 03:00 UTC for a duration of 10 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal, https://us.quarantine.symantec.com/, will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 23, 2019, at 03:00 UTC
• End: November 23, 2019, at 13:00 UTC
Posted on Nov 13, 13:41 UTC
Symantec is performing maintenance of the customer portal ClientNet beginning November 23, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 23, 2019, at 12:00 UTC
• End: November 23, 2019, at 14:00 UTC
Posted on Nov 6, 15:48 UTC
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019
Resolved - The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Nov 11, 18:21 UTC
Monitoring - As of approximately 14:15 UTC, we have applied mitigation to the US-East based infrastructure. Some customers may continue to be impacted while queues on remote MTA's clear.

The NAM infrastructure is fully operational, and majority of customers should continue to see mail flowing normally. We continue to closely monitor this incident to ensure that the service is fully restored.

We will provide our next update on November 11, 2019, at 20:00 UTC, or as new information is discovered.
Nov 9, 14:55 UTC
Update - Our engineers continue to apply a fix for a previously identified issue in our US-East data-center. US-West infrastructure remains operational and is delivering any queued emails.

Customer connections to the US-East infrastructure may continue to result in connection time-outs and/or mail queues on customer MTA.

We will provide an update as more information becomes available.
Nov 9, 13:40 UTC
Update - Our engineers continue to be actively engaged as we work towards service restoration.

We will provide an update at 13:00 UTC or as soon as more information becomes available.
Nov 9, 11:04 UTC
Update - Symantec engineers have identified a possible cause of the issue and we are now focused on development of a solution.

We will provide an update at 11:00 UTC or as soon as more information becomes available.
Nov 9, 08:45 UTC
Identified - As of 04:43 UTC, our engineers have identified a possible cause of the issue and we are now focused on development of a solution.

We will provide an update at 09:00 UTC, or as soon as more information becomes available.
Nov 9, 06:17 UTC
Update - We are continuing to investigate this issue with high priority. Queued emails on customer MTA's will be processed in the retry attempts.

We will provide an update at 07:00 UTC or as soon as more information becomes available.
Nov 9, 04:59 UTC
Investigating - We are aware of a small subset of customers provisioned on US East based infrastructure experiencing delays sending or receiving emails since approximately 00:11 UTC.

We are handling this issue as a high priority and have engaged all appropriate teams at Symantec. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update at 05:00 UTC or as soon as more information becomes available.
Nov 9, 03:20 UTC
Nov 10, 2019
Completed - The scheduled maintenance has been completed.
Nov 10, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 08:01 UTC
Scheduled - Our encryption provider, Zix Corporation, will be performing planned maintenance on November 10, 2019, at 08:00 UTC, for the duration of 2 hours.

Impact
During this service maintenance you may experience disconnects from the Zix Portal and you may need to log back in. All other aspects of our service will continue to function as normal.

Schedule
• Start: November 10, 2019, at 08:00 UTC
• End: November 10, 2019, at 10:00 UTC
Nov 9, 15:04 UTC
Nov 9, 2019
Completed - This scheduled maintenance window has been canceled.
Nov 9, 05:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:00 UTC
Scheduled - Symantec is performing maintenance of Email Quarantine NAM Infrastructure beginning November 9, 2019, starting at 03:00 UTC for a duration of 10 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal https://us.quarantine.symantec.com/ will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 9, 2019, at 03:00 UTC
• End: November 9, 2019, at 13:00 UTC
Oct 28, 11:56 UTC
Completed - This scheduled maintenance window has been cancelled.
Nov 9, 05:18 UTC
Scheduled - Our encryption provider, Zix Corporation, will be performing planned maintenance on November 10, 2019, at 08:00 UTC, for the duration of 2 hours.

Impact
During this service maintenance you may experience disconnects from the Zix Portal and you may need to log back in. All other aspects of our service will continue to function as normal.

Schedule
• Start: November 10, 2019, at 08:00 UTC
• End: November 10, 2019, at 10:00 UTC
Oct 25, 13:54 UTC
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019
Completed - The scheduled maintenance has been completed.
Nov 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 03:00 UTC
Scheduled - Symantec is performing maintenance of Email Quarantine EMEA Infrastructure beginning November 2, 2019, starting at 03:00 UTC for a duration of 10 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal eu.quarantine.symantec.com will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 2, 2019, at 03:00 UTC
• End: November 2, 2019, at 13:00 UTC
Oct 9, 15:01 UTC
Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.