Update - We continue to closely monitor this incident to ensure that the service is fully restored.

We will provide our next update at 22:30 UTC, March 25, 2019, or as new information is discovered.
Mar 22, 22:27 UTC
Update - We continue to closely monitor this incident to ensure that the service is fully restored.

We will provide our next update at 22:30 UTC, March 22, 2019, or as new information is discovered.
Mar 21, 22:29 UTC
Update - We continue to closely monitor this incident to ensure that the service is fully restored. We will provide our next update at 22:30 UTC, March 21, 2019, or as new information is discovered.
Mar 21, 10:24 UTC
Update - We have not observed any issues and email is flowing normally. We continue to closely monitor this incident to ensure that the service is fully restored. We will provide our next update at 10:30 UTC, March 21, 2019, or as new information is discovered.
Mar 20, 22:29 UTC
Monitoring - All existing email queues have cleared and service is back to operational. Customers should now see mail flowing normally. We are continuing to monitor the email traffic and will provide further updates as new information is discovered.
Mar 20, 21:41 UTC
Investigating - We are aware of a small subset of customers provisioned on NAM based infrastructure experiencing delays sending or receiving emails since approximately 18:15 UTC. Queued emails will be processed successfully in the retry attempts.

We are investigating this issue with the highest priority and will provide further updates as more information becomes available.
Mar 20, 20:46 UTC

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec is performing planned maintenance of Email Security.Cloud Data Feed API Infrastructure in the all regions beginning April 4, 2019, starting at 03:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period, customers may see a delay of up to 10 minutes in downloading their latest data to appear on the data feed. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 4, 2019 at 03:00 UTC
• End: April 4, 2019 at 13:00 UTC
Posted on Feb 26, 16:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: April 6, 2019, at 12:00 UTC
• End: April 6, 2019, at 14:00 UTC
Mar 18, 18:07 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning March 23, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Original Schedule
• Start: March 23, 2019, at 12:00 UTC
• End: March 23, 2019, at 14:00 UTC
Mar 8, 14:51 UTC
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 20, 2019
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 UTC
Scheduled - Symantec is performing unplanned maintenance of the Phishing Readiness management portal beginning March 20, 2019, starting at 03:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, Phishing Readiness management portal may not be available for up to 5 minutes.

Schedule
• Start: March 20, 2019, at 03:00 UTC
• End: March 20, 2019, at 11:00 UTC
Mar 18, 16:07 UTC
Mar 19, 2019
Resolved - The previous reported concern with email delays has been resolved. The service is restored and there is no longer an impact to customers. This incident is resolved.
Mar 19, 21:00 UTC
Update - We have not observed any issues and email is flowing normally. We continue to closely monitor this incident to ensure that the service is fully restored. We will provide our next update at 23:00 UTC, March 19, 2019, or as new information is discovered.
Mar 18, 20:56 UTC
Update - We have not observed any issues and email is flowing normally. We continue to closely monitor this incident to ensure that the service is fully restored. We will provide our next update at 23:00 UTC, March 18, 2019, or as new information is discovered.
Mar 16, 04:11 UTC
Monitoring - All existing email queues have cleared and service is back to operational. Customers should now see mail flowing normally. We are continuing to monitor the email traffic and will provide further updates as new information is discovered.
Mar 16, 03:25 UTC
Update - We are continuing to investigate this issue with the highest priority.

We are starting to see improvements with new emails processing. Our engineers continue to investigate the remaining queued emails. We will provide further updates as more information becomes available.
Mar 16, 02:30 UTC
Investigating - We are aware of a small subset of customers provisioned on NAM based infrastructure experiencing delays sending or receiving emails. Queued emails will be processed successfully in the retry attempts.

We are investigating this issue with the highest priority and will provide further updates as more information becomes available.
Mar 16, 01:31 UTC
Mar 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 UTC
Scheduled - Our encryption provider Zix Corporation will be performing planned maintenance on March 17, 2019 at 01:00 UTC, for the duration of 4 hours.

Impact
During this service maintenance your encrypted email traffic may be queued and delivered once the maintenance has been completed. All other aspects of our service will continue to function as normal.

Schedule
• Start: March 17, 2019 at 01:00 UTC
• End: March 17, 2019 at 05:00 UTC
Mar 1, 11:50 UTC
Mar 16, 2019
Completed - The scheduled maintenance has been completed.
Mar 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 UTC
Scheduled - Symantec is performing unplanned maintenance of the customer portal ClientNet beginning March 16, 2019, starting at 08:00 UTC, for a duration of 15 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: March 16, 2019, at 08:00 UTC
• End: March 16, 2019, at 23:00 UTC
Mar 7, 20:47 UTC
Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.