In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 UTC
Scheduled - Please be advised that we will be performing scheduled maintenance on the Email Security.cloud infrastructure. This migration will begin on May 28th, 2018 at 08:00 UTC and will be completed by June 30th, 2018 23:45 UTC. In order to avoid any service disruption, it is critical to ensure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.

Please be assured this work is intended for your benefit and is part of our ever-advancing plans for improving the reliability of the service and customer experience.
Update - In order to provide clients additional time to upgrade, we have extended the deadline to June 30th.

As a reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 30th 2018 (previously June 15th). As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 30th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 30th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
Jun 18, 15:45 UTC
Update - As a reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 15th 2018. As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 15th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 15th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
May 31, 22:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:19 UTC
Scheduled - Schemus Synchronization Tool – mandatory upgrade has been scheduled.

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the EMEA region beginning June 30, 2018, starting at 03:00 UTC, for a duration of 13 hours.

Impact
During the maintenance period https://eu.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Schedule
• Start Date: Saturday, June 30, 2018 at 03:00 UTC
• End Date: Saturday, June 30, 2018 at 16:00 UTC
Posted on Jun 20, 10:43 UTC
Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the NAM and APJ regions beginning July 7, 2018, starting at 03:00 UTC, for a duration of 13 hours.

Impact
During the maintenance period https://us.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Schedule
• Start Date: Saturday, July 7, 2018 at 03:00 UTC
• End Date: Saturday, July 7, 2018 at 16:00 UTC
Posted on Jun 20, 10:52 UTC
Update - Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable from 07:00 to 22:00 UTC Saturday 7th July 2018 to allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period customers will not be able to access ClientNet and our Customer and Partner API. All other aspects of our services will function as normal.

Once the maintenance is complete, the ClientNet portal may not display correctly during first log-in attempt. If this does happen, please press CTRL+F5 to reload the page. Should you still see an issue after this, please follow the instructions here.

Schedule
• Start: 7, July 2018, at 07:00 UTC
• End: 7, July 2018, at 22:00 UTC
Jun 13, 10:10 UTC
Scheduled - ClientNet maintenance has been scheduled.
Jun 1, 16:12 UTC
Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable on Saturday 21st July 2018 beginning at 12:00 UTC for 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance window customers will not be able to access ClientNet and our Customer and Partner API. All other aspects of our services will function as normal.

Schedule
• Start: 21 July 2018, at 12:00 UTC
• End: 21 July 2018, at 14:00 UTC
Posted on Jun 21, 21:09 UTC
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018
Completed - The scheduled maintenance has been completed.
Jun 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 12:00 UTC
Scheduled - ClientNet is scheduled to be unavailable from 12:00 to 14:00 UTC on Saturday June 23rd, 2018 to allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

During these times customers will not be able to access ClientNet and our Customer and Partner API. All other aspects of our services will function as normal.
May 23, 14:22 UTC
Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Completed - The scheduled maintenance has been completed.
Jun 15, 23:59 UTC
Update - This status notification applies to customers from all regions. These time-sensitive actions are of utmost importance and should be addressed immediately. The longer you are out of compliance, the higher risk for service disruption.

If you have questions or need assistance, contact Symantec 24x7 technical support team.
May 16, 21:28 UTC
In progress - Symantec has conducted a health audit in advance of a planned infrastructure change, and has found that you are not fully configured per our Email Security.cloud best practice requirements to accept SMTP (port 25) email traffic from Symantec published global IP ranges.

In order to avoid any service disruption with email traffic delivery, please take the following actions:

1. Make sure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.
2. Ensure your firewall policies are also configured to allow outbound email delivery to the same IP ranges.


These time sensitive actions are of utmost importance and should be addressed immediately. The longer you are out of compliance, the higher risk for service disruption.

If you have questions or need assistance, contact Symantec 24x7 technical support team.
May 15, 21:01 UTC
Scheduled - Allowing IP address ranges for Symantec Email Security.Cloud Traffic Delivery - Reminder
May 15, 20:59 UTC
Completed - The scheduled maintenance has been completed.
Jun 15, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - Please be advised that we will be performing scheduled maintenance on the Email Security.cloud infrastructure. This migration will begin on May 14th, 2018 at 08:00 UTC and will be completed by June 15th, 2018 23:45 UTC. In order to avoid any service disruption, it is critical to ensure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.

Please be assured this work is intended for your benefit and is part of our ever-advancing plans for improving the reliability of the service and customer experience.
May 7, 22:40 UTC
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.