All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
97.9 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
97.89 % uptime
Today
Americas Operational
90 days ago
97.9 % uptime
Today
Japan Operational
90 days ago
97.91 % uptime
Today
Asia Pacific Operational
90 days ago
97.91 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Broadcom is performing maintenance of the customer portal ClientNet beginning January 25, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: January 25, 2020, at 12:00 UTC
• End: January 25, 2020, at 14:00 UTC
Posted on Jan 9, 14:34 UTC
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning January 11, 2020, starting at 03:00 UTC, for a duration of 8 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
The Email Security.cloud portal, also known as ClientNet, will get a new look and feel in the upcoming January release. This user interface makeover is intended to align the ClientNet user experience more closely to other Symantec products, and to provide consistency across all ClientNet screens.

User Interface Updates
The most noticeable change is that the existing horizontal (tabbed) navigation bar at the top of the screen has been changed to a vertical bar on the left of the screen. The secondary navigation structure has been broken down into two levels, and the index pages have changed from simple links to a “card” design. These changes have allowed us to expand the ClientNet content frame from 960 pixels to 1,366, as well as to improve the interface’s usability on mobile devices. Please review TECH256979 for detailed information on this update.

Please note: if you encounter any issues when viewing the new UI, please clear your browser’s cache and try again. During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: January 11, 2020, at 03:00 UTC
• End: January 11, 2020, at 11:00 UTC
Dec 5, 16:44 UTC
Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 UTC
Scheduled - Our encryption partner Echoworx, provider of our PBE Essentials and Advanced service, will be performing a scheduled update, beginning January 9, 2020, starting at 21:00 UTC, for a duration of 1 hour.

Impact
There will be no impact for Email Security.cloud customers using Echoworx Encryption. All aspects of our service will continue to function as normal. Please review TECH257055 for detailed information on this update.

Schedule
• Start: January 9, 2020, at 21:00 UTC
• End: January 9, 2020, at 22:00 UTC
Dec 19, 14:30 UTC