Update - Please be advised that the date for mandatory Schemus upgrade has been changed. The new deadline is 1st September 2018. The impact however remains unchanged.
Jun 29, 16:05 UTC
Update - In order to provide clients additional time to upgrade, we have extended the deadline to June 30th.

As a reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 30th 2018 (previously June 15th). As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 30th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 30th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
Jun 18, 15:45 UTC
Update - As a reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 15th 2018. As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 15th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 15th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
May 31, 22:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:19 UTC
Scheduled - Schemus Synchronization Tool – mandatory upgrade has been scheduled.

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged.

Updated Schedule:
• Start: July 21, 2018 at 03:00 UTC
• End: July 21, 2018 at 16:00 UTC
Jul 6, 20:23 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the NAM and APJ regions beginning July 7, 2018, starting at 03:00 UTC, for a duration of 13 hours.

Impact
During the maintenance period https://us.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Previous Schedule
• Start: July 7, 2018 at 03:00 UTC
• End: July 7, 2018 at 16:00 UTC
Jun 20, 10:52 UTC
Update - Please be advised that the date for this maintenance has been changed.
The impact however remains unchanged.

Updated Schedule
• Start: July 21, 2018 at 07:00 UTC
• End: July 21, 2018 at 22:00 UTC
Jul 6, 20:26 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Previous Schedule
• Start: July 14, 2018, at 07:00 UTC
• End: July 14,2018, at 22:00 UTC
Jun 29, 14:29 UTC
Update - As a reminder, Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable from 07:00 to 22:00 UTC Saturday 7th July 2018 to allow for key service enhancements to be deployed.

Once the maintenance is complete the ClientNet portal will have a new look. You can see what changes are coming here.

If you find the ClientNet portal is not displaying correctly during first log-in attempt after the maintenance is completed please press CTRL+F5 to reload the page. Should you still see an issue after this, please follow the instructions here.
Jun 26, 20:57 UTC
Update - Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable from 07:00 to 22:00 UTC Saturday 7th July 2018 to allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period customers will not be able to access ClientNet and our Customer and Partner API. All other aspects of our services will function as normal.

Once the maintenance is complete, the ClientNet portal may not display correctly during first log-in attempt. If this does happen, please press CTRL+F5 to reload the page. Should you still see an issue after this, please follow the instructions here.

Original Schedule
• Start: July 7, 2018, at 07:00 UTC
• End: July 7, 2018, at 22:00 UTC
Jun 13, 10:10 UTC
Scheduled - ClientNet maintenance has been scheduled.
Jun 1, 16:12 UTC
Update - Please be advised that the date for this maintenance has been changed.
The impact however remains unchanged.

Updated Schedule
• Start: July 28, 2018, at 12:00 UTC
• End: July 28, 2018, at 14:00 UTC
Jul 11, 16:41 UTC
Scheduled - Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable on Saturday 21st July 2018 beginning at 12:00 UTC for 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance window customers will not be able to access ClientNet and our Customer and Partner API. All other aspects of our services will function as normal.

Previous Schedule
• Start: July 21, 2018, at 12:00 UTC
• End: July 21, 2018, at 14:00 UTC
Jun 21, 21:09 UTC
Past Incidents
Jul 16, 2018

No incidents reported today.

Jul 15, 2018
Completed - The scheduled maintenance has been completed.
Jul 15, 23:46 UTC
Update - Maintenance has been extended to July 15th, 2018 to 23:45 UTC.
Jun 29, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 UTC
Scheduled - Please be advised that we will be performing scheduled maintenance on the Email Security.cloud infrastructure. This migration will begin on May 28th, 2018 at 08:00 UTC and will be completed by June 30th, 2018 23:45 UTC. In order to avoid any service disruption, it is critical to ensure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.

Please be assured this work is intended for your benefit and is part of our ever-advancing plans for improving the reliability of the service and customer experience.
May 7, 22:40 UTC
Jul 14, 2018
Completed - The scheduled maintenance has been completed.
Jul 14, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 03:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the EMEA region beginning July 14, 2018, starting at 03:00 UTC, for a duration of 13 hours.

Impact
During the maintenance period https://eu.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Schedule
• Start: July 14, 2018, at 03:00 UTC
• End: July 14, 2018, at 16:00 UTC
Jul 6, 20:32 UTC
Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018
Resolved - We have confirmed this incident is now resolved and the service is fully operational.
Jul 11, 08:49 UTC
Update - We are continuing to monitor the email traffic for any further issues. We have not observed any issues and email is flowing normally.
Jul 10, 21:55 UTC
Update - We have not observed any issues and email is flowing normally. We are continuing to monitor the email traffic.
Jul 10, 08:56 UTC
Monitoring - As of 19:56 UTC, the issue has been identified and a solution applied. Customers should now see mail flowing normally. We are continuing to monitor the email traffic for any further issues.
Jul 9, 20:42 UTC
Investigating - We are aware of a small subset of customers provisioned on US based infrastructure experiencing delays sending or receiving emails. Queued emails will be processed successfully in the retry attempts. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.
Jul 9, 19:41 UTC
Jul 9, 2018
Resolved - As of July 8 there has been no re-occurrence of the issues. We have confirmed service is fully restored. This incident is now resolved.
Jul 9, 12:43 UTC
Update - Email delays to recipients at Hotmail.com or Outlook.com are continuing to occur.

Our engineering team is working closely with Microsoft to drive this issue to resolution. We are requesting affected customers to open a case directly with Microsoft to have the rate-limiting removed. We will provide further updates as new information becomes available.
Jul 8, 15:07 UTC
Update - Email delays to recipients at Hotmail.com or Outlook.com are continuing to occur.

Our engineering team is working closely with Microsoft to drive this issue to resolution. We are requesting affected customers to open a case directly with Microsoft to have the rate-limiting removed. We will provide further updates as new information becomes available.
Jul 7, 14:59 UTC
Update - Email delays to recipients at Hotmail.com or Outlook.com are continuing to occur.

Our engineering team is working closely with Microsoft to drive this issue to resolution. We are requesting affected customers to open a case directly with Microsoft to have the rate-limiting removed. We will provide further updates as new information becomes available.
Jul 6, 20:19 UTC
Update - Email delays to recipients at Hotmail.com or Outlook.com are again being experienced.

Our engineering team is working closely with Microsoft to drive this issue to resolution. We will provide further updates as new information becomes available.
Jul 5, 17:47 UTC
Update - We are still monitoring this issue. New emails sent to Hotmail.com and Outlook.com are being delivered without delay. Previously queued emails to those domains are still in the delivery process.

We continue to work closely with Microsoft as our teams drive this issue to resolution.
Jul 4, 14:39 UTC
Monitoring - This email delay issue has been identified and remediated. New email sent to Hotmail.com and Outlook.com are being delivered without delay. Delivery of queued email to Hotmail.com and Outlook.com is in process.

We are continuing to work closely with Microsoft as our teams monitor this issue to closure
Jul 4, 02:14 UTC
Update - We are continuing to work closely with Microsoft to address the delays. We will provide further updates as new information is discovered.

As mentioned previously, our engineers removed the affected service components from production to avoid further service disruption. Mail which was sent before the component was removed has been queued until the throttling is cleared. Any new mail being sent should not be delayed. We are requesting affected customers to open a case directly with Microsoft and request rate-limiting to be removed.
Jul 3, 22:04 UTC
Identified - We are currently experiencing issues delivering emails to a small subset of customers/recipients using Hotmail.com and Outlook.com email addresses. The result is that emails are queued for delivery. Our investigation shows the issue is occurring due to Microsoft throttling our service in part of the North American region. As a workaround, our engineers have removed the affected service components from production to avoid further service interruption. However, any existing email will remain queued till the throttling is cleared.

We are working with Microsoft to address the situation. We are requesting affected customers to open a case directly with Microsoft and request rate-limiting to be removed.

Symantec will continue to hold emails based on standard and custom retry email schedules configured by our customers.

We will provide further updates once we have more information from Microsoft.
Jul 3, 19:03 UTC
Jul 2, 2018

No incidents reported.