All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Symantec is performing scheduled maintenance of the customer portal ClientNet beginning November 24, 2018, starting at 12:00 UTC, for a duration of 2 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: November 24, 2018, at 12:00 UTC
• End: November 24, 2018, at 14:00 UTC
Posted on Oct 19, 16:48 UTC
Past Incidents
Nov 12, 2018
Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: November 12, 2018, at 03:00 UTC
• End: November 12, 2018, at 13:00 UTC
Nov 8, 22:49 UTC
Scheduled - Symantec is performing maintenance of Email Security.Cloud Data Feed API Infrastructure beginning November 9, 2018, starting at 03:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period, customers may see a delay (of up to 10 minutes) in how long it takes for their latest data to appear on the data feed. All other aspects of our services are expected to function as normal.

Original Schedule
• Start Date: November 9, 2018, at 03:00 UTC
• End Date: November 9, 2018, at 13:00 UTC
Nov 2, 15:55 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - The previous reported concern with the Spam Analysis tool has been resolved.
Nov 9, 00:25 UTC
Update - Our engineering team is focused on developing a permanent fix. Please continue to use the workaround described in TECH222389.

The next update will be provided on November 12th at 18:00 UTC or as soon as new information becomes available.
Nov 8, 17:36 UTC
Update - We are continuing to investigate the underlying issue. Please continue to use the workaround described in TECH222389.

The next update will be provided on November 8th at 18:00 UTC or as soon as new information becomes available.
Nov 6, 17:58 UTC
Update - We are continuing to investigate the issue. We will provide further updates as more information becomes available.
Nov 6, 05:56 UTC
Update - We are continuing to investigate the issue. We will provide further updates as more information becomes available.
Nov 6, 01:22 UTC
Investigating - Customers using the Spam Analysis tool may receive an error message when attempting to use the tool. Our engineering team is aware of the error and is currently investigating. We will provide additional updates as more information becomes available. Please note that there is no impact to email delivery.

As a workaround, customers can submit suspected files to spamsample@symantec.com. For more information on how to submit suspected spam please follow TECH222389.
Nov 5, 21:37 UTC
Nov 7, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: November 3, 2018, at 07:00 UTC
• End: November 3,2018, at 22:00 UTC
Oct 16, 16:35 UTC
Scheduled - Symantec is performing scheduled maintenance of the customer portal ClientNet beginning October 27, 2018, starting at 07:00 UTC, for a duration of 15 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Previous Schedule
• Start: October 27, 2018, at 07:00 UTC
• End: October 27, 2018, at 22:00 UTC
Sep 26, 09:49 UTC
Nov 2, 2018

No incidents reported.

Nov 1, 2018
Completed - The scheduled maintenance has been completed.
Nov 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 05:00 UTC
Scheduled - Symantec is performing maintenance of Email Security.Cloud infrastructure in the EMEA region beginning November 1, 2018, starting at 05:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: November 1, 2018, at 05:00 UTC
• End Date: November 1, 2018, at 15:00 UTC
Oct 26, 15:26 UTC
Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.

Oct 29, 2018

No incidents reported.