All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec is performing maintenance of Email Security.Cloud customer portal ClientNet beginning September 28, 2019, starting at 07:00 UTC, for a duration of 15 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: September 28, 2019 at 07:00 UTC
• End: September 28, 2019 at 22:00 UTC
Posted on Sep 11, 13:24 UTC
Symantec is performing maintenance of Email Security.Cloud Data Feed API Infrastructure beginning September 30, 2019, starting at 03:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period, customers may see a delay (of up to 30 minutes) in how long it takes for their latest data to appear on the data feed. As part of this maintenance, we are normalizing the names for certain combinations of detection types and verdicts for Anti-Spam incidents. Please see the details in the technical brief TECH255867. All other aspects of our services are expected to function as normal.

Schedule
• Start Date: September 30, 2019, at 03:00 UTC
• End Date: September 30, 2019, at 13:00 UTC
Posted on Sep 19, 17:07 UTC
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019
Completed - The scheduled maintenance has been completed.
Sep 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:01 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning September 21, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: September 21, 2019, at 12:00 UTC
• End: September 21, 2019, at 14:00 UTC
Sep 6, 12:07 UTC
Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 UTC
Scheduled - Symantec is performing maintenance of Email Security.Cloud service in the NAM region beginning September 9, 2019, starting at 09:00 UTC, for a duration of 6 hours.

Impact
During the maintenance period, all aspects of our services are expected to function as normal.

Schedule
• Start Date: September 9, 2019, at 09:00 UTC
• End Date: September 9, 2019, at 15:00 UTC
Aug 28, 11:55 UTC
Sep 8, 2019

No incidents reported.