All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Email Encryption Maintenance - ZIX Dec 15, 02:00-04:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: December 15, 2018, at 02:00 UTC
• End: December 15, 2018, at 04:00 UTC
Dec 6, 19:30 UTC
Scheduled - Our encryption provider ZIX will be performing maintenance on December 8, 2018, at 02:00 UTC, for the duration of 2 hours. During this service maintenance your encrypted email flow will be queued and delivered once the maintenance has been completed. All other aspects of our service will continue to function as normal.
Dec 3, 14:36 UTC
Update - Symantec is performing maintenance of the customer portal ClientNet beginning January 19, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Updated Schedule
• Start: January 19, 2019, at 12:00 UTC
• End: January 19, 2019, at 14:00 UTC
Dec 4, 16:31 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning December 15, 2018, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Previous Schedule
• Start: December 15, 2018, at 12:00 UTC
• End: December 15, 2018, at 14:00 UTC
Nov 13, 16:12 UTC
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018
Completed - The scheduled maintenance has been completed.
Dec 13, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 03:01 UTC
Scheduled - Please be advised that our encryption provider Echoworx, will be performing maintenance on December 13, 2018 starting at 03:00 UTC and ending at 05:00 UTC.

Impact
None expected

Schedule
  • Start: December 13, 2018, at 03:00 UTC
  • End: December 13, 2018, at 05:00 UTC
    Dec 11, 23:02 UTC
  • Dec 12, 2018

    No incidents reported.

    Dec 11, 2018
    Completed - The scheduled maintenance has been rescheduled to Dec 13, 2018. Please visit the following scheduled maintenance posting for the updated schedule.
    Dec 11, 05:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 11, 03:00 UTC
    Scheduled - Please be advised that our encryption provider Echoworx, will be performing maintenance on December 11, 2018 starting at 03:00 UTC and ending at 05:00 UTC.

    Impact
    None expected

    Schedule
  • Start: December 11, 2018, at 03:00 UTC
  • End: December 11, 2018, at 05:00 UTC
    Dec 7, 01:09 UTC
  • Dec 10, 2018

    No incidents reported.

    Dec 9, 2018

    No incidents reported.

    Dec 8, 2018

    No incidents reported.

    Dec 7, 2018

    No incidents reported.

    Dec 6, 2018

    No incidents reported.

    Dec 5, 2018

    No incidents reported.

    Dec 4, 2018

    No incidents reported.

    Dec 3, 2018

    No incidents reported.

    Dec 2, 2018

    No incidents reported.

    Dec 1, 2018
    Completed - The scheduled maintenance has been completed.
    Dec 1, 23:45 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Nov 30, 00:00 UTC
    Scheduled - Symantec is performing maintenance of the Support Ticketing Center within customer portal ClientNet beginning November 30, 2018, starting at 00:00 UTC and completing by December 1, 2018 at 23:45 UTC.

    Impact
    During the maintenance period, Support Ticketing Center users may experience intermittent connection errors. For urgent assistance, we request our customers to contact us via phone. Click here for our global support phone numbers. All other aspects of our services are expected to function as normal.
     
    Post completion of this maintenance, when selecting ‘Support Ticketing Center’ from the ‘Support’ drop-down menu on ClientNet, users will be redirected to the MySymantec Support Portal where they can open, view and manage their support cases raised with Enterprise Customer Support & Customer Care Team. Click here for a help article detailing key benefits and user interface.
     
    Schedule
    • Start: November 30, 2018, at 00:00 UTC
    • End: December 1, 2018, at 23:45 UTC
    Nov 19, 20:19 UTC