Update - As a final reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of September 1, 2018 . As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud services, must be upgraded to the latest 1.5 version.

For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.
Aug 17, 14:06 UTC
Update - Please be advised that the date for mandatory Schemus upgrade has been changed. The new deadline is 1st September 2018. The impact however remains unchanged.
Jun 29, 16:05 UTC
Update - In order to provide clients additional time to upgrade, we have extended the deadline to June 30th.

As a reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 30th 2018 (previously June 15th). As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 30th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 30th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
Jun 18, 15:45 UTC
Update - As a reminder, as per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 15th 2018. As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 15th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 15th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
May 31, 22:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:19 UTC
Scheduled - Schemus Synchronization Tool – mandatory upgrade has been scheduled.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:00 UTC
Scheduled - As previously communicated on November 29, 2017 via the Symantec Status Page; any TLS certificates issued/renewed across the Email Security.cloud infrastructure are now being issued by the DigiCert public certificate authority.

We would like to update our customers that we will be performing maintenance to complete the remaining set of our infrastructure with DigiCert certificates. This work will begin on August 14, 2018 and will be completed by September 30, 2018.

Impact
In most cases, this change will not cause an issue, however, some customers/recipients may have configured their MTAs to trust only specific root certificate authorities. To which, these customer’s MTAs would fail to connect to Symantec’s Email Security.cloud, if their servers don’t trust the DigiCert public root certificate.

Action required
Review the following KB articles:

INFO4655 to learn more about the Web PKI Hierarchy change
INFO4722 to learn more about how this change affects the Email Security.cloud service

Schedule
• Start: August 14, 2018 at 00:00 UTC
• End: September 30, 2018 at 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:00 UTC
Scheduled - Please be advised that our encryption provider Echoworx, providers of our PBE Essentials and Advanced service, will be performing maintenance upon their Email Encryption Portal infrastructure.

As a result of this work, the email encryption pick-up portal URLs are going to change to reflect the symantec.com domain name.

Impact:
The transition of URLs will be seamless; the old portal URLs would be available and online for 30 days from the time of the change. This ensures that a message link (valid for 30 days) will continue to work after August 10th and August 31st respectively.

To avoid any potential service disruption to your portal users, please visit the link below for further guidance.

Schedule:
The URLs will be changed according to the following schedule:

• The EMEA URL will change from https://securemail6.messagelabs.com/ to https://eu.pbe.encryption.symantec.com/ This change is planned for August 6 – August 10, 2018.

• The NAM URL will change from https://securemail5.messagelabs.com/ to https://us.pbe.encryption.symantec.com/ This change is planned for August 27 – August 31, 2018.

Additional Information:
Click here to follow additional background and details.

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Symantec is performing scheduled maintenance of Email Security.Cloud customer portal ClientNet beginning September 8, 2018, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: September 8, 2018 at 12:00 UTC
• End: September 8, 2018 at 14:00 UTC
Posted on Aug 7, 16:48 UTC
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018

No incidents reported.

Aug 19, 2018
Completed - The scheduled maintenance has been completed.
Aug 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:01 UTC
Scheduled - Please be advised that our encryption provider Zix will be performing maintenance on their ZixCentral Management Page starting on August 12, 2018, with additional features enabled on August 19, 2018.

These features will include easier access to manage portal administrators from the main page under Client Accounts. The portal administrator page will allow you to grant permissions for administrators to perform different tasks; resetting portal passwords, manage Admins and expiring messages along with other options.

Other changes will be made to the Portal Manager page itself, you will now see your options such as Expire Messages and Manage Accounts as tabs rather than buttons in the center of the page.

Please see the Help option in the upper right-hand corner of the ZixCentral page for all available options.

Impact
All aspects of encryption service will continue to function as per normal.

Action required
No action is required by end-users or administrators.

Schedule
• Start: August 12, 2018, at 08:00 UTC
• End: August 19, 2018, at 08:00 UTC
Aug 6, 16:09 UTC
Aug 18, 2018
Completed - The scheduled maintenance has been completed.
Aug 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged.

Updated Schedule
• Start: August 18, 2018, at 03:00 UTC
• End: August 18, 2018, at 16:00 UTC
Jul 27, 18:52 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged.

Previous Schedule:
• Start: August 4, 2018 at 03:00 UTC
• End: August 4, 2018 at 16:00 UTC
Jul 18, 20:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged.

Previous Schedule:
• Start: July 21, 2018 at 03:00 UTC
• End: July 21, 2018 at 16:00 UTC
Jul 6, 20:23 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the NAM and APJ regions beginning July 7, 2018, starting at 03:00 UTC, for a duration of 13 hours.

Impact
During the maintenance period https://us.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Previous Schedule
• Start: July 7, 2018 at 03:00 UTC
• End: July 7, 2018 at 16:00 UTC
Jun 20, 10:52 UTC
Aug 16, 2018
Completed - The scheduled maintenance has been completed.
Aug 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 09:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the NAM region beginning August 16, 2018, starting at 09:00 UTC, for a duration of 6 hours.

Impact
During the maintenance period all aspects of our services will function as normal.

Schedule
• Start: August 16, 2018, at 09:00 UTC
• End: August 16, 2018, at 15:00 UTC
Aug 9, 13:51 UTC
Aug 15, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged.

Updated Schedule
• Start: August 11, 2018, at 03:00 UTC
• End: August 11, 2018, at 16:00 UTC
Jul 27, 18:47 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the EMEA region beginning July 28, 2018, starting at 03:00 UTC, for a duration of 13 hours.

Impact
During the maintenance period https://eu.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Previous Schedule
• Start: July 28, 2018, at 03:00 UTC
• End: July 28, 2018, at 16:00 UTC
Jul 18, 20:06 UTC
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - As of August 7 we have not seen a re-occurrence of the email delivery issues and no messages are queuing. We have confirmed service is fully restored. This incident is now resolved.
Aug 7, 09:17 UTC
Monitoring - We are no longer seeing throttling when delivering emails to other Microsoft Email Services, internal tests have also confirmed that rate-limiting from Microsoft is no longer present.

We continue to closely monitor email traffic to ensure the service is fully restored and there is no longer an impact to customers.
Aug 6, 08:54 UTC
Update - We continue to experience throttled connections when delivering emails to other Microsoft Email Services.

Our engineering team is continuing to work with Microsoft. We will provide our next update on August 6, 2018, at 14:00 UTC or as new information becomes available.

In partnership, we request affected customers to open a case directly with Microsoft and request rate-limiting to be removed as well as the IP range to be added in global white-list.
Aug 4, 14:14 UTC
Update - We continue to experience throttled connections when delivering emails to other Microsoft Email Services.

Our engineering team is continuing to work with Microsoft. We will provide further updates as new information becomes available.
Aug 3, 14:42 UTC
Update - We are continuing to work closely with Microsoft to address the situation. As stated earlier the issues experienced with O365 have been resolved however we continue to see throttled connections when delivering emails to other Microsoft Email Services. We will provide further updates as new information is available.

In partnership, we request affected customers to open a case directly with Microsoft and request rate-limiting to be removed as well as the IP range to be added in global white-list.
Aug 2, 22:32 UTC
Update - We continue to work closely with Microsoft to address the situation. As of today, at 07:00 UTC, we are no longer experiencing issues delivering emails to Microsoft Office 365 users. We continue to see throttled connections when delivering emails to other Microsoft Email Services. We will provide further updates as new information is available.

In partnership, we request affected customers to open a case directly with Microsoft and request rate-limiting to be removed as well as the IP range to be added in global white-list.
Aug 2, 12:22 UTC
Identified - We are continuing to work closely with Microsoft to address the situation, our engineers are focused and prioritized on quick resolution. We will provide further updates as new information is discovered.

In partnership, we are requesting affected customers to open a case directly with Microsoft and request rate-limiting to be removed as well as the IP range to be added in global white-list. Customers are also encouraged to white-list Symantec IPs using Microsoft Office 365 solution.
Aug 2, 02:20 UTC
Investigating - We are currently experiencing issues delivering emails to a small subset of customers using Microsoft email services. The result is that emails are queued for delivery.

We are working with Microsoft to address the situation. We are requesting affected customers to open a case directly with Microsoft and request rate-limiting to be removed as well as the IP range to be added in global white-list.

Symantec will continue to hold emails based on standard and custom retry email schedules configured by our customers. We will provide further updates once we have more information from Microsoft.
Aug 1, 18:22 UTC