All Systems Operational

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Symantec is performing a failover test in the EMEA region as a standard practice to ensure resiliency. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start: October 25, 2018, at 05:00 UTC
• End: October 25, 2018, at 15:00 UTC
Posted on Oct 18, 18:51 UTC
Our encryption provider Zix Corp will be performing maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on October 27, 2018, at 02:00 UTC for a duration of 2 hours.

Impact
During this maintenance period, ZixPort portal users may experience browsing sessions terminated. Users will be able to reconnect by logging back almost immediately. There will be no impact to mail flow and all other aspects of our services will function as normal.

Schedule
• Start: October 27, 2018, at 02:00 UTC
• End: October 27, 2018, at 04:00 UTC
Posted on Oct 15, 13:38 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: October 27, 2018, at 12:00 UTC
• End: October 27, 2018, at 14:00 UTC
Oct 17, 17:08 UTC
Scheduled - Symantec is performing scheduled maintenance of the customer portal ClientNet beginning November 3, 2018, starting at 12:00 UTC, for a duration of 2 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Previous Schedule
• Start: November 3, 2018, at 12:00 UTC
• End: November 3, 2018, at 14:00 UTC
Sep 27, 09:06 UTC
Our encryption provider Zix Corp will be performing maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on October 28, 2018, at 08:00 UTC for a duration of 2 hours.

Impact
During this maintenance period, ZixPort portal users may experience browsing sessions terminated. Users will be able to reconnect by logging back almost immediately. There will be no impact to mail flow and all other aspects of our services will function as normal.

Schedule
• Start: October 28, 2018, at 08:00 UTC
• End: October 28, 2018, at 10:00 UTC
Posted on Oct 15, 13:41 UTC
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: November 3, 2018, at 07:00 UTC
• End: November 3,2018, at 22:00 UTC
Oct 16, 16:35 UTC
Scheduled - Symantec is performing scheduled maintenance of the customer portal ClientNet beginning October 27, 2018, starting at 07:00 UTC, for a duration of 15 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Previous Schedule
• Start: October 27, 2018, at 07:00 UTC
• End: October 27, 2018, at 22:00 UTC
Sep 26, 09:49 UTC
Symantec is performing scheduled maintenance of the customer portal ClientNet beginning November 24, 2018, starting at 12:00 UTC, for a duration of 2 hours. This will allow for key service enhancements to be deployed. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: November 24, 2018, at 12:00 UTC
• End: November 24, 2018, at 14:00 UTC
Posted on Oct 19, 16:48 UTC
Past Incidents
Oct 20, 2018

No incidents reported today.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018
Completed - The scheduled maintenance has been completed.
Oct 17, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - Symantec is performing a failover test in the EMEA region as a standard practice to ensure resiliency. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start: October 17, 2018, at 05:00 UTC
• End: October 17, 2018, at 15:00 UTC
Oct 11, 19:02 UTC
Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:00 UTC
Scheduled - Symantec is performing a failover test in the EMEA region as a standard practice to ensure resiliency. No customer impact is expected from this test and all email services will remain available.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start: October 16, 2018, at 05:00 UTC
• End: October 16, 2018, at 15:00 UTC
Oct 11, 18:58 UTC
Oct 15, 2018

No incidents reported.

Oct 14, 2018
Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 12:00 UTC
Scheduled - Symantec is performing emergency maintenance of Email Security.Cloud infrastructure in the NAM region beginning October 14, 2018, starting at 12:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period us.quarantine.symantec.com will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: October 14, 2018, at 12:00 UTC
• End: October 14, 2018, at 20:00 UTC
Oct 9, 20:57 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:00 UTC
Scheduled - Our encryption provider Echoworx, provider of our PBE Essentials and Advanced service, will perform maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on October 14, 2018, at 05:00 UTC for a duration of 1 hour.

Impact
During this maintenance period, the NAM web portal (https://us.pbe.encryption.symantec.com) will be unavailable and recipients will be presented with a browser error page. In addition, email processing for new messages and notifications will be queued for delivery and will be automatically routed to Echoworx once the change is completed. All other aspects of our services will function as normal.

Schedule
• Start: October 14, 2018, at 05:00 UTC
• End: October 14, 2018, at 06:00 UTC
Sep 6, 12:36 UTC
Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 UTC
Scheduled - Our encryption provider Zix Corp will be performing maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on September 20, 2018 at 00:00 UTC and will be completed by October 11, 2018 23:45 UTC.

Impact
Note that post completion of this maintenance, the recipient email address moving forward will not be displayed in the URL within the email notification and will not populate on the portal after the link is clicked on. This change is necessary to improve security and user privacy. All other aspects of our services will function as normal.

Additional Information
Click here for additional background and details.

Schedule
• Start: September 20, 2018, at 00:00 UTC
• End: October 11, 2018, at 23:45 UTC
Sep 10, 19:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 05:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the EMEA region beginning October 11, 2018, starting at 05:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: October 11, 2018, at 05:00 UTC
• End Date: October 11, 2018, at 15:00 UTC
Oct 3, 16:57 UTC
Oct 10, 2018
Completed - The scheduled maintenance has been completed.
Oct 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the EMEA region beginning October 10, 2018, starting at 05:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Schedule
• Start Date: October 10, 2018, at 05:00 UTC
• End Date: October 10, 2018, at 15:00 UTC
Oct 3, 16:52 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018
Completed - The scheduled maintenance has been completed.
Oct 6, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 03:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the all regions beginning October 6, 2018, starting at 03:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period us.quarantine.symantec.com and eu.quarantine.symantec.com will not be available. All other aspects of our services will function as normal.

Schedule
• Start: October 6, 2018, at 03:00 UTC
• End: October 6, 2018 at 13:00 UTC
Sep 27, 10:32 UTC