All Systems Operational

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
97.97 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
97.97 % uptime
Today
Americas Operational
90 days ago
97.97 % uptime
Today
Japan Operational
90 days ago
97.97 % uptime
Today
Asia Pacific Operational
90 days ago
97.97 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning February 29, 2020, starting at 03:00 UTC, for a duration of 15 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

See the following links for more details about the upcoming changes and enhancements:

Symantec to Broadcom Support Systems Transition
On March 2, 2020, all Symantec Enterprise Support portals (Symantec Support, MySymantec, Symantec Connect) and related services, tools and assets will migrate to Broadcom. For additional details regarding the transition of the various systems, please see the below link:
https://support.symantec.com/us/en/article.info5634.html

Viewing Email Threat Analytics
Building on top of the recently released Email Threat Analytics data, which was made available as part of the Email Data Feeds service, from late February we will introduce a robust ClientNet portal interface to view Email Threat Campaigns targeting our customers. The new interface will present intelligence relating to characteristics of an attack campaign and its associated metadata. See the following link for additional details:
https://clients.messagelabs.com/Support/ServiceNews.aspx

Schedule
• Start: February 29, 2020, at 03:00 UTC
• End: February 29, 2020, at 18:00 UTC
Posted on Feb 13, 20:06 UTC
We are pleased to announce the transition of Symantec Status Page to Broadcom Service Status, providing a unified availability and maintenance status portal across Broadcom and overall improving the customer experience.

What is happening?
On March 2, 2020, Email Security.cloud Status Page will transition to a new centralized product family page called Email Security.

● Email Security.cloud Status Page URL (https://email.status.symantec.com/) will automatically redirect to the new URL (https://email-security.status.broadcom.com)
● Your subscription method (Email, SMS and WebHooks) will be automatically migrated across to the new page
● Incident and Maintenance history for the past 90 days will be migrated across
Action required

After March 2, 2020, update your bookmarks to reflect the updated URL. Redirection will only be in place for 3 months.

For further information, please visit the migration knowledge base article.
Posted on Feb 20, 20:31 UTC
Past Incidents
Feb 27, 2020

No incidents reported today.

Feb 26, 2020
Completed - The scheduled maintenance has been completed.
Feb 26, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:00 UTC
Scheduled - Symantec, a division of Broadcom is performing maintenance upon their Email Encryption EMEA infrastructure. This maintenance will begin on February 24, 2020 and complete on February 26, 2020. All maintenance will occur between 17:00 and 00:30 UTC.

Impact
During this maintenance period, portal administrators and end recipients may experience a short period of minor performance degradation when browsing the following portals:

https://eu.pbe.encryption.symantec.com/login.html
https://ml-uk.ips.emailprivacy.net/login.htm

All other aspects of our service will continue to function as normal.

Schedule
• Start: February 24, 2020 at 17:00 UTC
• End: February 26, 2020 at 00:30 UTC
Feb 3, 20:39 UTC
Feb 25, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 12:00 UTC
Scheduled - Symantec, a division of Broadcom, is performing maintenance of the customer portal ClientNet beginning February 22, 2020, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: February 22, 2020, at 12:00 UTC
• End: February 22, 2020, at 14:00 UTC
Feb 6, 14:26 UTC
Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.