Update - This status notification applies to customers from all regions. These time-sensitive actions are of utmost importance and should be addressed immediately. The longer you are out of compliance, the higher risk for service disruption.

If you have questions or need assistance, contact Symantec 24x7 technical support team.
May 16, 21:28 UTC
In progress - Symantec has conducted a health audit in advance of a planned infrastructure change, and has found that you are not fully configured per our Email Security.cloud best practice requirements to accept SMTP (port 25) email traffic from Symantec published global IP ranges.

In order to avoid any service disruption with email traffic delivery, please take the following actions:

1. Make sure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.
2. Ensure your firewall policies are also configured to allow outbound email delivery to the same IP ranges.


These time sensitive actions are of utmost importance and should be addressed immediately. The longer you are out of compliance, the higher risk for service disruption.

If you have questions or need assistance, contact Symantec 24x7 technical support team.
May 15, 21:01 UTC
Scheduled - Allowing IP address ranges for Symantec Email Security.Cloud Traffic Delivery - Reminder
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - Please be advised that we will be performing scheduled maintenance on the Email Security.cloud infrastructure. This maintenance will begin on May 14th, 2018 at 08:00 UTC and will be completed by June 15th, 2018 23:45 UTC. In order to avoid any service disruption, it is critical to ensure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.

Please be assured this work is intended for your benefit and is part of our ever-advancing plans for improving the reliability of the service and customer experience.
In progress - As per Symantec commitment to provide best-in-class encryption to our customers, support for Transport Layer Security (TLS) version 1.0 is discontinued as of June 15th 2018. As such, Schemus Synchronization Tool, which extracts user information (email address, user and groups) from your LDAP directory service and provides user identity data to your Email Security.cloud and Web Security.cloud Security services, must be upgraded to the latest 1.5 version.

Required Action
For continued, without service interruption user identify synchronization with Symantec, we urge upgrade to the latest Schemus 1.5 version by June 15th 2018. For details on how to upgrade to version 1.5, see our technote. Please refer to the Schemus Synchronization Tool administration guide here for additional back-up and installation details.

You must upgrade to the latest Schemus Synchronization Tool version 1.5. If you do not upgrade to Schemus v1.5 by June 15th 2018, you will experience connectivity issue and synchronization failures when synchronizing your user information with Email Security.cloud and Web Security.cloud services.
Apr 17, 15:19 UTC
Scheduled - Schemus Synchronization Tool – mandatory upgrade has been scheduled.

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that we will be performing scheduled maintenance on the Email Security.cloud infrastructure. This maintenance will begin on May 28th, 2018 at 08:00 UTC and will be completed by June 30th, 2018 23:45 UTC. In order to avoid any service disruption, it is critical to ensure you are allowing Symantec.Cloud IP ranges listed here for successful traffic delivery.

Please be assured this work is intended for your benefit and is part of our ever-advancing plans for improving the reliability of the service and customer experience.
Posted on May 7, 22:40 UTC
ClientNet Portal Maintenance Jun 2, 12:00-22:00 UTC
Update - This maintenance window on June 2, 2018 has been extended to 12:00-22:00 UTC. The impact remains unchanged.
May 21, 15:15 UTC
Scheduled - This is a notification to inform you that the Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable from 14:00 to 16:00 UTC Saturday 2nd June 2018 to allow for key service enhancements to be deployed. Please note that whilst this date is currently confirmed, the change is still subject to alteration.

During these times customers will not be able to access ClientNet and our Customer and Partner API. All other aspects of our services will function as normal.

We apologies for any inconvenience caused during this maintenance, please be assured this work is intended for your benefit and is part of our ever advancing plans for improving the reliability of the service and customer experience
May 1, 10:39 UTC
Please be advised that our encryption provider Zix Corp, providers of our PBE_Z service, will be performing maintenance on the Secure Email Encryption Portal infrastructure. This maintenance will begin on June 3rd 2018 at 02:00 UTC and will be completed by 02:30 UTC.

To ensure there is no service disruption, it is critical that customers ensure they use key exchange algorithms and browsers listed here when accessing secure email encryption portal. Please note that post completion of this maintenance, end user recipients that attempt to access the secure email portal with a browser that does not support TLS 1.2 will get a "connection refused" message. This change is necessary to improve security and is also a requirement for those customers that need PCI compliance. All other aspects of our services will function as normal.
Posted on Apr 18, 21:10 UTC
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 23:59 UTC
Scheduled - Please be advised that our encryption provider Echoworx, providers of our PBE Essentials and Advanced service, will be performing maintenance on the Email Encryption Portal infrastructure. This maintenance will begin on 19th May 2018 at 00:00 UTC and will be completed by 00:15 UTC.

To ensure there is no service disruption, it is critical that customers ensure they use key exchange algorithms and browsers listed here when accessing secure email encryption portal. Please note that post completion of this maintenance, end user recipients that attempt to access the secure email portal with a browser that does not support TLS 1.1 will get redirected to Required TLS Protocol not Found Page. This change is necessary to improve security and is also a requirement for those customers that need PCI compliance. All other aspects of our services will function as normal.
Apr 18, 20:17 UTC
May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.