Note: The uptime data provided on this page is for notification purposes only.
All Systems Operational

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.95 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.95 % uptime
Today
Americas Operational
90 days ago
99.95 % uptime
Today
Japan Operational
90 days ago
99.95 % uptime
Today
Asia Pacific Operational
90 days ago
99.95 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start: May 2, 2019, at 20:00 UTC
• End: May 2, 2019, at 21:00 UTC
Apr 22, 20:38 UTC
Scheduled - Our encryption provider Echoworx, provider of our PBE Essentials and Advanced service, will perform maintenance upon their Email Encryption infrastructure. This maintenance will begin on April 25, 2019, at 20:00 UTC for a duration of 1 hour.

Impact
During this maintenance period, all aspects of our services will function as normal. Please log into ClientNet (https://clients.messagelabs.com) and navigate to Support > News Alerts for more details.

Original Schedule
• Start: April 25, 2019, at 20:00 UTC
• End: April 25, 2019, at 21:00 UTC
Apr 11, 17:46 UTC
The latest Email Security.cloud release introduces a new self-service False Positive email submission tool to help customers submit emails they believe were incorrectly classified as spam or phishing by our Anti-Spam service. The new tool replaces the existing process and enhances the user experience with a simplified interface, featuring automated verification checks and faster remediation and response time.

As of Monday, May 6th, 2019, all customers are required to use the False Positive email submission tool to request an investigation into emails incorrectly classified a spam or phishing by our Anti-Spam service.

Please log into ClientNet (https://clients.messagelabs.com) and navigate to Support > News Alerts for more details.
Posted on Apr 8, 13:41 UTC
Past Incidents
Apr 24, 2019

No incidents reported today.

Apr 23, 2019
Resolved - The previous reported concern with email delivery has been resolved. The service is restored and there is no longer an impact to customers. This incident is resolved.
Apr 23, 17:39 UTC
Update - The previously reported impact has been resolved for all customers, however we continue to closely monitor this incident to ensure the service is fully restored. We will provide our next update by 18:15 UTC, or as more information becomes available.
Apr 23, 09:15 UTC
Monitoring - We have confirmed the fix has fully propagated throughout the email service. The previously reported impact has been resolved for all customers, however we continue to closely monitor this incident to ensure the service is fully restored. We will provide our next update by 09:15 UTC, or as more information becomes available.
Apr 23, 01:18 UTC
Update - We have confirmed that the fix has propagated to a majority of the email service. We will provide further updates as more information becomes available.
Apr 23, 00:05 UTC
Update - Propagation of the previously reported fix continues. We will provide further updates as more information becomes available.
Apr 22, 23:27 UTC
Update - We continue to closely monitor the email service while propagation of the fix completes. The majority of email traffic is delivering without issue. We will provide further updates as more information becomes available.
Apr 22, 22:56 UTC
Identified - As of approximately 21:42 UTC, we have applied mitigation to restore service. Some customers may continue to be impacted while the changes are propagated across the global infrastructure.

Our engineers continue to be actively engaged as we work towards full restoration. We will provide further updates as more information becomes available.
Apr 22, 22:24 UTC
Investigating - We are aware of a subset of customers currently experiencing issues sending and receiving some emails. We are handling this issue as a high priority and have engaged all appropriate teams at Symantec.

We will provide further updates as more information becomes available.
Apr 22, 21:56 UTC
Apr 22, 2019
Completed - The scheduled maintenance has been completed.
Apr 22, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:01 UTC
Scheduled - Symantec is performing an unplanned maintenance of Email Security.Cloud service in the NAM and EMEA region beginning April 22, 2019, starting at 00:00 UTC, for a duration of 23 hours.

Impact:
During the maintenance period all aspects of our services are expected to function as normal.

Schedule:
• Start Date: April 22, 2019, at 00:00 UTC
• End Date: April 22, 2019, at 23:00 UTC
Apr 18, 14:15 UTC
Apr 21, 2019

No incidents reported.

Apr 20, 2019
Completed - The scheduled maintenance has been completed.
Apr 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 12:00 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning April 20, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: April 20, 2019, at 12:00 UTC
• End: April 20, 2019, at 14:00 UTC
Apr 4, 14:49 UTC
Apr 19, 2019
Completed - The scheduled maintenance has been completed.
Apr 19, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 UTC
Scheduled - Symantec is performing an unplanned maintenance of Email Security.Cloud service in the NAM and EMEA region beginning April 19, 2019, starting at 00:00 UTC, for a duration of 23 hours.

Impact:
During the maintenance period all aspects of our services are expected to function as normal.

Schedule:
• Start Date: April 19, 2019, at 00:00 UTC
• End Date: April 19, 2019, at 23:00 UTC
Apr 18, 14:05 UTC
Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.