All Systems Operational

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The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.89 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.78 % uptime
Today
Americas Operational
90 days ago
99.93 % uptime
Today
Japan Operational
90 days ago
99.93 % uptime
Today
Asia Pacific Operational
90 days ago
99.93 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - Please be advised that the date for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start Date: December 11, 2019, at 03:00 UTC
• End Date: December 11, 2019, at 13:00 UTC
Dec 5, 04:08 UTC
Scheduled - Symantec is performing maintenance of Email Security.Cloud Data Feed API Infrastructure beginning December 6, 2019, starting at 03:00 UTC, for a duration of 10 hours.

Impact
During the maintenance period, customers may see a delay (of up to 30 minutes) in how long it takes for their latest data to appear on the data feed. As part of this maintenance, we are normalizing the names for certain combinations of detection types and verdicts for Anti-Spam incidents. Please see the details in the technical brief TECH255867. All other aspects of our services are expected to function as normal.

Original Schedule
• Start Date: December 6, 2019, at 03:00 UTC
• End Date: December 6, 2019, at 13:00 UTC
Nov 29, 20:12 UTC
Symantec is performing maintenance of the customer portal ClientNet beginning January 11, 2020, starting at 03:00 UTC, for a duration of 8 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
The Email Security.cloud portal, also known as ClientNet, will get a new look and feel in the upcoming January release. This user interface makeover is intended to align the ClientNet user experience more closely to other Symantec products, and to provide consistency across all ClientNet screens.

User Interface Updates
The most noticeable change is that the existing horizontal (tabbed) navigation bar at the top of the screen has been changed to a vertical bar on the left of the screen. The secondary navigation structure has been broken down into two levels, and the index pages have changed from simple links to a “card” design. These changes have allowed us to expand the ClientNet content frame from 960 pixels to 1,366, as well as to improve the interface’s usability on mobile devices. Please review TECH256979 for detailed information on this update.

Please note: if you encounter any issues when viewing the new UI, please clear your browser’s cache and try again. During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: January 11, 2020, at 03:00 UTC
• End: January 11, 2020, at 11:00 UTC
Posted on Dec 5, 16:44 UTC
Past Incidents
Dec 6, 2019

No incidents reported today.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 17:00 UTC
Scheduled - Our encryption provider Echoworx, provider of our PBE Essentials and Advanced service, will perform maintenance upon their Email Encryption infrastructure. This maintenance will begin on November 28, 2019 at 17:00 UTC for a duration of 30 minutes.

Impact
Post completion of this maintenance, the configuration settings on Echoworx will be updated to allow (accept) inbound S/MIME emails with missing a digital signature. All other aspects of our service will continue to function as normal.

Schedule
• Start: November 28, 2019 at 17:00 UTC
• End: November 28, 2019 at 17:30 UTC
Nov 22, 21:26 UTC
Nov 27, 2019
Resolved - The previous reported concern with email delivery has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Nov 27, 23:00 UTC
Monitoring - As of 17:39 UTC, the service is fully operational. Customers should see outbound mail flowing normally. We will continue to closely monitor the email service.

We will provide our next update on November 27, 2019 at 23:00 UTC, or as new information is discovered.
Nov 26, 18:27 UTC
Identified - We have identified a possible cause of the issue and we are now focused on implementing a solution. A small subset of customers may continue to intermittently receive a “553-relay access denied error” when sending outbound emails. Note that inbound email traffic to our customers is working as normal.

We will provide an update at 20:00 UTC, or as soon as more information becomes available.
Nov 26, 15:52 UTC
Investigating - We are aware of a small subset of customers provisioned on US and EMEA based infrastructure experiencing issues sending emails since approximately 07:00 UTC. Impacted customers may intermittently receive a “553-relay access denied error”.

We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update at 16:00 UTC or as soon as more information becomes available.
Nov 26, 13:58 UTC
Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019
Completed - The scheduled maintenance has been completed.
Nov 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 12:00 UTC
Scheduled - Symantec is performing maintenance of the customer portal ClientNet beginning November 23, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period, ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 23, 2019, at 12:00 UTC
• End: November 23, 2019, at 14:00 UTC
Nov 6, 15:48 UTC
Completed - The scheduled maintenance has been completed.
Nov 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:00 UTC
Scheduled - Symantec is performing maintenance of Email Quarantine NAM Infrastructure beginning November 23, 2019, starting at 03:00 UTC for a duration of 10 hours.

Impact
During the maintenance period, Symantec Email Quarantine Portal, https://us.quarantine.symantec.com/, will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: November 23, 2019, at 03:00 UTC
• End: November 23, 2019, at 13:00 UTC
Nov 13, 13:41 UTC
Nov 22, 2019
Resolved - On November 21, 2019 at 21:19 UTC, a subset of customers provisioned on our EU infrastructure may experienced mail delays and potential connection timeouts on the Customer’s MTA which would have caused mails to queue on their MTA's. We have resolved the issue and there is no further customer impact.
Nov 22, 03:32 UTC