In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 UTC
Scheduled - Our encryption provider Zix Corp will be performing maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on September 20, 2018 at 00:00 UTC and will be completed by October 11, 2018 23:45 UTC.

Impact
Note that post completion of this maintenance, the recipient email address moving forward will not be displayed in the URL within the email notification and will not populate on the portal after the link is clicked on. This change is necessary to improve security and user privacy. All other aspects of our services will function as normal.

Additional Information
Click here for additional background and details.

Schedule
• Start: September 20, 2018, at 00:00 UTC
• End: October 11, 2018, at 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:00 UTC
Scheduled - As previously communicated on November 29, 2017 via the Symantec Status Page; any TLS certificates issued/renewed across the Email Security.cloud infrastructure are now being issued by the DigiCert public certificate authority.

We would like to update our customers that we will be performing maintenance to complete the remaining set of our infrastructure with DigiCert certificates. This work will begin on August 14, 2018 and will be completed by September 30, 2018.

Impact
In most cases, this change will not cause an issue, however, some customers/recipients may have configured their MTAs to trust only specific root certificate authorities. To which, these customer’s MTAs would fail to connect to Symantec’s Email Security.cloud, if their servers don’t trust the DigiCert public root certificate.

Action required
Review the following KB articles:

INFO4655 to learn more about the Web PKI Hierarchy change
INFO4722 to learn more about how this change affects the Email Security.cloud service

Schedule
• Start: August 14, 2018 at 00:00 UTC
• End: September 30, 2018 at 23:45 UTC

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa   Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Japan   Operational
90 days ago
100.0 % uptime
Today
Asia Pacific   Operational
90 days ago
100.0 % uptime
Today
ClientNet   ? Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the NAM region beginning September 20, 2018, starting at 09:00 UTC, for a duration of 6 hours.

Impact
During the maintenance period all aspects of our services will function as normal.

Schedule
• Start: September 20, 2018, at 09:00 UTC
• End: September 20, 2018, at 15:00 UTC
Posted on Sep 5, 13:53 UTC
Symantec is performing scheduled maintenance of Email Security.Cloud customer portal ClientNet beginning September 29, 2018 at 12:00 UTC for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: September 29, 2018 at 12:00 UTC
• End: September 29, 2018 at 14:00 UTC
Posted on Sep 13, 18:05 UTC
Our encryption provider Echoworx, provider of our PBE Essentials and Advanced service, will perform maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on October 14, 2018, at 05:00 UTC for a duration of 1 hour.

Impact
During this maintenance period, the NAM web portal (https://us.pbe.encryption.symantec.com) will be unavailable and recipients will be presented with a browser error page. In addition, email processing for new messages and notifications will be queued for delivery and will be automatically routed to Echoworx once the change is completed. All other aspects of our services will function as normal.

Schedule
• Start: October 14, 2018, at 05:00 UTC
• End: October 14, 2018, at 06:00 UTC
Posted on Sep 6, 12:36 UTC
Past Incidents
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Resolved - Between September 16 05:00 UTC and September 18 14:00 UTC, a small subset of Policy Based Encryption customers provisioned on EMEA infrastructure may have experienced email delivery issue.

As of September 18, 2018 at 14:00 UTC, our encryption provider Echoworx has rectified the underlying issue and confirmed service is fully restored.
Sep 18, 14:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure beginning September 18, 2018, starting at 03:00 UTC, for a duration of 1 hour.

Impact
During the maintenance period, Email Delivery Troubleshooting Tool will be unavailable. All other aspects of our services will function as normal.

Schedule
• Start: September 18, 2018, at 03:00 UTC
• End: September 18, 2018, at 04:00 UTC
Sep 11, 12:18 UTC
Sep 17, 2018

No incidents reported.

Sep 16, 2018
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 UTC
Scheduled - Our encryption provider Echoworx, provider of our PBE Essentials and Advanced service, will perform maintenance upon their Email Encryption Portal infrastructure. This maintenance will begin on September 16, 2018, at 05:00 UTC for a duration of 1 hour.

Impact
During this maintenance period, the EMEA web portal (https://eu.pbe.encryption.symantec.com) will be unavailable and recipients will be presented with a browser error page. In addition, email processing for new messages and notifications will be queued for delivery and will be automatically routed to Echoworx once the change is completed. All other aspects of our services will function as normal.

Schedule
• Start: September 16, 2018, at 05:00 UTC
• End: September 16, 2018, at 06:00 UTC
Sep 6, 12:29 UTC
Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 13:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:15 UTC
Scheduled - Symantec is performing an emergency maintenance of Email Security.Cloud infrastructure in the NAM region beginning September 14, 2018, starting at 11:15 UTC, for a duration of 2,5 hours.

Impact
During the maintenance period NGQ Portal in the US will be available, however a subset of spam caught before this time may not be available for release. Any new messages caught after this time will be available. All other aspects of our services will function as normal.

Schedule
• Start: September 14, 2018 at 11:15 UTC
• End: September 14, 2018 at 13:45 UTC
Sep 14, 10:49 UTC
Resolved - We have not seen a re-occurrence of the email delivery issues. We have confirmed service is fully restored. The incident is now resolved, and this is the final update.
Sep 14, 04:59 UTC
Monitoring - Internal tests have confirmed we have started to see emails being delivered to domains hosted by Earthlink.

We continue to work closely with Earthlink to confirm blacklisting has been resolved and will continue monitor email traffic to ensure the service is fully restored and there is no longer an impact to customers.
Sep 13, 18:48 UTC
Update - We are continuing to work with Earthlink to address the situation. In partnership, we request affected customers to have recipient contacts open a case directly with Earthlink and request blacklisting to be removed as well as the IP range to be added in global white-list.

We will provide further updates once we have more information from Earthlink.
Sep 12, 16:50 UTC
Investigating - We are currently experiencing issues delivering emails to a small subset of recipient domains hosted by Earthlink. The result is that emails are being rejected with the error message "550 IP X.X.X.X is blocked by EarthLink. Go to earthlink.net/block for details."

We are working with Earthlink to address the situation. In partnership, we request affected customers to have recipient contacts open a case directly with Earthlink and request blacklisting to be removed as well as the IP range to be added in global white-list.

We will provide further updates once we have more information from Earthlink.
Sep 11, 16:49 UTC
Sep 11, 2018
Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure beginning September 11, 2018, starting at 03:00 UTC, for a duration of 1 hour.

Impact
During the maintenance period, Email Delivery Troubleshooting Tool will be unavailable. All other aspects of our services will function as normal.

Schedule
• Start: September 11, 2018, at 03:00 UTC
• End: September 11, 2018, at 04:00 UTC
Sep 4, 11:24 UTC
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018
Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 12:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud customer portal ClientNet beginning September 8, 2018, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet, Customer and Partner API will not be available. All other aspects of our services will function as normal.

Schedule
• Start: September 8, 2018 at 12:00 UTC
• End: September 8, 2018 at 14:00 UTC
Aug 7, 16:48 UTC
Sep 7, 2018

No incidents reported.

Sep 6, 2018
Completed - The scheduled maintenance has been completed.
Sep 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 09:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Email Security.Cloud infrastructure in the NAM region beginning September 6, 2018, starting at 09:00 UTC, for a duration of 6 hours.

Impact
During the maintenance period all aspects of our services will function as normal.

Schedule
• Start: September 6, 2018, at 09:00 UTC
• End: September 6, 2018, at 15:00 UTC
Aug 24, 13:48 UTC