Note: The uptime data provided on this page is for notification purposes only.
All Systems Operational

About This Site

The current status of Symantec Email Security.cloud services is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Technical Support.

Email Security.cloud Operational
90 days ago
99.31 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.48 % uptime
Today
Americas Operational
90 days ago
99.25 % uptime
Today
Japan Operational
90 days ago
99.25 % uptime
Today
Asia Pacific Operational
90 days ago
99.25 % uptime
Today
ClientNet ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Symantec is performing maintenance of the customer portal ClientNet beginning June 22, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note that while this date is currently confirmed, the change is still subject to alteration.

Impact
During the maintenance period ClientNet and Customer and Partner API will not be available. All other aspects of our services are expected to function as normal.

Schedule
• Start: June 22, 2019, at 12:00 UTC
• End: June 22, 2019, at 14:00 UTC
Posted on Jun 7, 12:38 UTC
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Resolved - The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Jun 12, 16:17 UTC
Update - The service remains fully operational and customers should continue to see mail flowing normally. We continue to closely monitor the email traffic to ensure the service is fully restored.
Jun 11, 15:59 UTC
Monitoring - As of June 11, 2019 at 03:34 UTC, existing email queues have cleared for all regions and the service is fully operational. Customers should see mail flowing normally. We will continue to closely monitor the email traffic to ensure smooth service operation.
Jun 11, 04:09 UTC
Update - We are continuing to work on this issue with the highest priority. Here is the latest update:

EMEA Infrastructure: As of 22:35 UTC, all existing email queues have cleared, and the service is back to operational. Customers should now see mail flowing normally. We are continuing to monitor the email traffic and will provide further updates as new information is discovered.

NAM Infrastructure: The majority of new emails are being delivered without any delay. Existing queued emails continue to be delivered at a reduced rate. A small subset of customers may continue to experience delays sending or receiving new and existing emails.

We will provide further updates as more information becomes available.
Jun 10, 23:50 UTC
Update - We are continuing to work on this issue with the highest priority. Here is the latest update:

The majority of new emails are being delivered without any delay. Existing queued emails continue to be delivered at a reduced rate. A subset of customers may continue to experience delays sending or receiving new and existing emails.

We will provide further updates as more information becomes available.
Jun 10, 22:14 UTC
Update - Post introduction of additional processing capacity, we are starting to see improvements with new emails processing. Existing queued emails continue to be delivered but at a reduced rate. In the meantime, our engineers continue to manually load balance email traffic and have taken impacted infrastructure out of service where possible. Some customers may continue to experience delays sending or receiving emails.

We are continuing to work on this issue with the highest priority and will provide further updates as more information becomes available.
Jun 10, 19:45 UTC
Identified - We are making positive progress to fix the issue. Previously impacted mail servers are now processing queued emails. In parallel, our engineers are also working on bringing additional servers online to handle the traffic.

Some customers will already be seeing large amounts of the backlogged mail being delivered. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide further updates as soon as new information becomes available.
Jun 10, 18:01 UTC
Monitoring - We are progressing in our efforts to resolve the reduced delivery rate for queued emails. Customers may continue to experience delays sending or receiving emails.

We will provide further updates as more information becomes available.
Jun 10, 16:45 UTC
Update - Existing queued emails are being delivered but at a reduced rate. Our engineers are looking in to the cause behind this and are actively engaged as we work towards full-service restoration. Customers may continue to experience delays sending or receiving emails.

We will provide further updates as more information becomes available.
Jun 10, 15:08 UTC
Update - As of approximately 14:10 UTC, we have applied mitigation to restore the service. Queued emails have started getting delivered.

We will provide further updates as more information becomes available.
Jun 10, 14:16 UTC
Identified - Our engineers have identified a possible cause of the issue and we are now focused upon resolution efforts. Queued emails will be processed successfully once service is restored.

Our engineers continue to be actively engaged as we work towards service restoration. We will provide further updates as more information becomes available.
Jun 10, 13:37 UTC
Investigating - We are aware of customers provisioned on NAM and EMEA based infrastructure experiencing delays sending or receiving emails since approximately 12:15 UTC. We will deliver queued email following our retry schedule once service is restored.

We are handling this issue as a high priority and have engaged all appropriate teams at Symantec. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide further updates as soon as more information becomes available.
Jun 10, 12:58 UTC
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.